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Terms & Conditions

Delivery Time & Postage

In stock costumes will be posted the following day order was placed.

Delivery times for most costumes are 2 to 3 weeks, custom made costumes can take up to 4 weeks after placing your order to reaching your studio.

Sequinned and feathered costumes can take 3 to 5 weeks after placing your order to reaching your studio.

If time is a concern please contact us before placing your order and we can give you an accurate delivery date.

All prices shown in Australian Dollars are excluding GST.

Prices are correct at time of printing but are subject to change. Postage costs are based on Australian Post postage bags and will be added at checkout.

Exchanges

As items are made and imported specifically for your order, we therefore cannot offer you exchanges, refunds or credits.

Please check sizing charts carefully. If you are unsure and would like assistance please contact us.

We are unable to accept any cancellations, returns or exchanges on: Classical Ballet styles which require skirt length, made-to-order costumes and accessories, fabric, trims, or any items imported to Australia on your behalf.

Faults

If there is a fault in the garment it must be reported within 2 weeks of receiving goods.

Stage Appeal will endeavour to replace the garment if possible or offer a minor repair discount. Please note it is not always possible to replace garments quickly.

Changing Your Order

Changes to your order can be made up until the order has been cut and placed into production. Once the production process has started there will be no refund.

On occasion, you will need to place follow-up orders. Any additional items will be placed on a separate order (not added to your original order). These new orders will be given the current ship date based on availability. Applicable shipping charges will apply.

Cancellations

Any cancellations to orders must be made within 2 days of placing order.

Fabric Variations

On occasions, a chosen fabric may no longer be available from our suppliers. All foiled based and printed fabrics are seasonal. If this occurs, we will use the substitute fabric with the same tones.

It must also be understood that fabric dye lots may vary slightly.

As the feathers on our costumes are hand dyed, variations in colour can occur and we choose colours to complement each costume.

Payment

100% payment is required through Stage Appeals website via Cart on Checkout.

A postage charge, where applicable, and GST will be payable in conjunction with the invoice balance.

Payment may be made through PayPal or direct deposit to our bank account.

Shortages                                                                        

Please inspect all packages and costumes immediately.

Any shortages or discrepancies must be reported within 5 days of receiving the shipment. After that time period we are not responsible for missing items.

If the shipping carton is damaged – do not destroy it! Keep the carton and we will claim with the carrier for any lost or damaged merchandise immediately.

3 Lisa Drive, Ayr Queensland Australia 4807 | Phone: 0407 834 953 | stageappeal@bigpond.com