At Stage Appeal we strive to make your experience with us an enjoyable one. We pride ourselves on excellent customer service, we are always happy to work with you to make you and your dancers costume vision dance on stage.
Delivery Time & Postage
Delivery times for your custom made costume can take up to 4 weeks after placing your order to reaching your studio.
Sequinned and feathered costumes can take up to 5 weeks after placing your order to reaching you.
If time is a concern please contact us at designs@stageappeal.com.au before placing your order and we can give you an accurate delivery date.
Keep in mind these are delivery times only not from when designing begins, this process can take up to 12 weeks depending on how long it takes for you to get back to us during this process.
All prices shown in Australian Dollars are excluding GST.
Prices are correct at time of printing but are subject to change. Postage costs are based on Australian Post postage bags and will be added at checkout.
Exchanges
As items are made and imported specifically for your order, we therefore cannot offer you exchanges, refunds or credits.
Please check sizing charts carefully. If you are unsure and would like assistance please contact us.
We are unable to accept any cancellations, returns or exchanges on: Classical Ballet styles which require skirt length, made-to-order costumes and accessories, fabric, trims, or any items imported to Australia on your behalf.
Faults
If there is a fault in the garment it must be reported within 48 hours of receiving goods.
Stage Appeal will endeavour to replace the garment where possible or offer a minor repair discount. Please note it is not always possible to replace garments quickly.
Changing Your Order
Changes to your order can be made up until the order has been cut and placed into production. Once the production process has started there will be no refund.
On occasion, you will need to place follow-up orders. Any additional items will be placed on a separate order (not added to your original order). These new orders will be given the current ship date based on availability. Applicable shipping charges will apply.
Cancellations
Any cancellations to orders must be made within 24 hours of placing order.
Fabric Variations
On occasions, a chosen fabric may no longer be available from our suppliers. All foiled based and printed fabrics are seasonal. If this occurs, we will use the substitute fabric with the same tones.
It must also be understood that fabric dye lots may vary slightly.
As the feathers on our costumes are hand dyed, variations in colour can occur and we choose colours to complement each costume.
We will endeavour to contact you should this be the case, however if you are unable to reach, we will use our discretion.
Payment
100% payment is required through Stage Appeals website via Cart on Checkout. For custom made costumes an invoice will be sent, and a 50% deposit is required before production can begin.
A shipping charge, where applicable, and tax will be payable in conjunction with the invoice balance.
Payment can be made through PayPal, Visa Debit and Credit cards or Direct Deposit to our bank account, details are on our invoice.
Shortages
Please inspect all packages and costumes immediately.
Any shortages or discrepancies must be reported within 24 hours of receiving the shipment. After that time period we are not responsible for missing items.
If the shipping carton is damaged – do not destroy it! Keep the carton and we will claim with the carrier for any lost or damaged merchandise immediately.